Refund Policy
Last updated: 2026-09-28
Overview
All SkillRouter products are digital goods delivered online. This page consolidates our refund rules and matches the Product Contract shown on each product page; if they differ, the Product Contract prevails. Refunds always go back through the original payment channel; arrival time depends on your issuer.
Skills and website tools
Skills and our own website tools are digitally delivered software. You may file a claim within 7 days of delivery; if the product is confirmed not to meet its Product Contract and we cannot repair it, you receive a full refund. Third-party skills are maintained by their authors and are outside this refund clause; their licence and source are stated in the listing.
Prepaid calls
High-volume quota is prepaid in packs (USD, one-time payment, never auto-renewed); calls are credited to your account and never expire. You may request a full refund within 14 days of purchase if none of the calls have been used; top-ups that have started being used are not refundable. If a paid resolve fails full ranking and falls back to keyword matching, that call is credited back within the same request.
Supporter membership
Supporter membership is closed to new subscribers. Existing subscriptions stay active and can be cancelled anytime; benefits continue until the end of the current billing period, and paid periods are not refunded pro rata.
Payments & settlement
Payments are processed by Stripe and collected by Shinerain LLC (US), which issues invoices and receipts; the currency and amount shown at checkout are final, and refunds return through the original payment channel.
Claims
Email [email protected] with your order or transaction ID and a description; we reply within 3 business days.