Refund Policy
Last updated: 2026-08-12
Overview
All SkillRouter products are digital goods delivered online. This page consolidates our refund rules and matches the Product Contract shown on each product page; if they differ, the Product Contract prevails. Refunds always go back through the original payment channel; arrival time depends on your issuer.
Pay-per-task products
Failed runs (after engine retries) are refunded in full automatically — no claim needed. Within 7 days of delivery you may file a manual claim; if upheld, you choose a refund or a free re-run.
Guide products
Guides are instantly delivered digital content; by ordering you consent to immediate performance, and any statutory withdrawal right ends on delivery. Our standing promise is “stale means off-sale, confirmed stale means refunded”: if a guide's documented flow is confirmed broken or materially wrong on review, you get a full refund.
Prepaid points
Points are charged per each Product Contract. Products failing our routine checks are pulled from sale and never charged. Charged results confirmed stale or wrong on review are refunded per point. Unused points are fully refundable within 14 days of purchase; partially used balances are refunded pro rata for the unused part.
Membership subscriptions
Cancel anytime; benefits continue until the end of the current billing period, and paid periods are not refunded pro rata. First-time subscribers (monthly or yearly) may request a full refund within 14 days if the membership has not been materially used (no points consumed, no map tasks run).
Payments & settlement
Card payments and global checkout are handled by Paddle as our Merchant of Record; the currency and amount shown at checkout are final, and refunds are executed by Paddle through the same channel.
Claims
Email [email protected] with your order or transaction ID and a description; we reply within 3 business days.